Refund
At Coality technology, we are dedicated to providing you with a smooth and enjoyable shopping experience. We understand that there may be instances when you need to return or exchange a product, and our Refund Policy is here to guide you through the process to ensure your satisfaction.
Eligibility for Refund
To be eligible for a refund, your item must meet the following conditions:
It must be unused and in its original condition.
All original tags and packaging must be intact.
The return request must be initiated within 48 hours of the delivery date.
Non-Refundable Items: Please note that certain products cannot be refunded due to certain reasons of electronic appliances.
Returns Process
To initiate a return:
Log in to your account and navigate to the "My Orders" section.
Follow the on-screen instructions to submit a return request.
Clearly state the reason for the return and include any necessary supporting documentation.
Our customer support team will review your request and guide you through the return process.
Refunds (If Applicable)
Once we receive your returned item and complete our inspection, we will send you an email to confirm receipt. This email will also inform you whether your refund request has been approved or denied. Please allow approximately 5-7 business days for the refund to be processed.
If you have any questions or concerns regarding your returns or refunds, please do not hesitate to contact us. Your satisfaction is our priority, and we are committed to making your shopping experience with us as smooth and pleasant as possible.
